During a call, the iPhone screen should automatically go outwhen you hold it to your ear. This prevents accidental presses and saves battery life. If the display remains on during a call, this may indicate a problem with proximity sensor or a software glitch. Let's figure out why this happens and how to fix it.
🔍 Main reasons why the screen does not turn off
🔹 Proximity sensor malfunction - if it is dirty, broken or covered with film, the screen does not respond when approaching the ear.
🔹 Protective glass or film – incorrectly installed protection may interfere with the operation of the sensor.
🔹 iOS crash – system errors or application conflicts may interfere with the sensor’s operation.
🔹 Mechanical damage – after falls or impacts, the internal components of the iPhone may stop working correctly.
🔹 Problems after repair – if the phone has recently been repaired (screen, battery, etc.), the proximity sensor may not be installed correctly.
🔧 How to solve the problem?
🧼 1. Clean the proximity sensor
On the front of the iPhone, next to the speaker, is proximity sensorIt may become contaminated with dust or greasy marks.
✅ How to clean:
- Wipe the top of the screen with soft cloth lint free.
- Use a wipe slightly dampened with alcohol.
- Make sure the sensor not sealed with film.
📱 2. Remove or replace the protective glass
Some poor quality glass or films may block the operation of the proximity sensor.
✅ What to do:
- Remove the glass and check if the sensor works without it.
- If the problem is solved, replace the glass with compatible with your iPhone.
🔄 3. Restart your iPhone
Sometimes simple reboot can fix temporary system failures.
✅ How to Restart iPhone:
- iPhone with Face ID: Press and hold the button volume + side button, then slide the "Off" slider.
- iPhone with Home button: Press and hold the Side button, then slide the Power off slider.
After turning off, please wait 30 seconds, then turn on the device.
🔧 4. Check the operation of the proximity sensor
You can check if the proximity sensor is working via video recording:
✅ How to check:
- Open the application Camera and turn it on video recording.
- Cover the top of the screen with your hand.
- If the image becomes dark, the sensor is working. If not, it is faulty.
🛠 5. Update iOS
If the problem is related to system errors, iOS update may help.
✅ How to update:
- Open Settings → Main → Software update.
- If an update is available, install it.
🔄 6. Reset your iPhone
If other methods do not help, try resetting your iPhone.
✅ How to reset:
- Settings → Main → Transfer or reset iPhone.
- Select Reset → Reset all settings.
🔹 Important! Your data will not be deleted., but the settings will return to factory settings.
🔧 What to do if nothing helped?
If the iPhone screen still doesn't go out when I call, the problem may be in hardware failure of the proximity sensorIn this case, it is better to contact service center.
✅ The service can perform:
- Replacing the proximity sensor
- Checking and reinstalling the display cable
- Full inspection and diagnostics of the device
💰 The cost of repair depends on the iPhone model and the complexity of the problem.
🏆 Result
If the iPhone screen does not turn off during a call, try:
✔ Clean the proximity sensor 🧼
✔ Remove protective glass 📱
✔ Restart your device 🔄
✔ Check the sensor operation 📹
✔ Update iOS 📲
✔ Reset settings ⚙
If nothing helps, contact service centerA faulty proximity sensor is not only inconvenient, but can also lead to accidental pressing during a call.
📍 Don't take risks - trust the repair to professionals! 💡
